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updatedAt: 2025-11-10T14:02:00.000Z
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# Pre-Orders

## What is a pre-order?

Some devices are available for purchase prior to their launch. These are referred to as "pre-orders" and will begin shipping on the official release date of the device.

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## Can I change my Pre-Order to get a different color or model?

Once a Pre-Order is submitted the color and model cannot be changed.

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## Can I cancel my Pre-Order?

If you placed a pre-order, you can cancel it before it ships by logging into the Boost Mobile [app](https://flowsto.com/r/mQZdE3eqP) and tapping **Settings** → **Device Setup** → **View Shipments** → **Manage Shipment** → **Cancel Shipment**, or by calling Boost Customer Care at (833) 502-6678.