Troubleshoot Your Data

Having Trouble with your Mobile Data?

Make sure you’ve done the general troubleshooting steps before continuing with any of the steps below.

1. Check your data usage on your plan. You may need to use another device to reach boostmobile.com if your data allotment has been exhausted.

To check your data usage:

Boost Mobile app

• Go to My Account → My Usage.
• You can see how much mobile data and hotspot data you have remaining in your current billing cycle

On the web

• In your Dashboard, go to Data Usage → View All Usage to see a summary of your data usage and the number of days left on your billing cycle.
• Tap Add More Data to purchase a One-Time Data Pack Add-On that's good for 30 days from the date of purchase or a Recurring Data Pack Add-On that will be added to your monthly payment until you cancel. Learn more about Data Packs.

Note: Paying your bill early will not refresh your data allocation

2. Ensure your mobile data / cellular data is on.
3. Clear your browser cache and browsing history.

If you continue to experience issues, contact Boost Customer Care.