Orders & Shipments

When will my order ship?

Some orders can ship as quickly as same day if ordered before 2:00 p.m. ET. However, in some cases, an order may take up to 72 hours to process. (this excludes holidays and weekends). Once your order processes and ships, you will receive a confirmation email with your UPS tracking number.

Note: Detailed UPS tracking information will become available after your shipment reaches the first UPS facility. This may take up to 24 hours after the UPS tracking number is created.

Once your order processes and ships:

Devices

Device orders placed for Buy Now, Pay Later accounts will ship via UPS 2nd Day Air and usually arrive within 2-3 business days of when the order was shipped.

Device orders placed for No Contract accounts will ship via UPS Ground and usually arrive within 3-5 business days after the order was shipped.

SIMs

If you are using your own phone and ordered a SIM kit only, it will ship via UPS Ground and will usually arrive within 3-5 business days of when your order was shipped.

If you haven't received your shipment and believe this is in error, please contact Boost Customer Care.

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Financed device shipments require a signature upon delivery

UPS will attempt to deliver to your shipping address. If no one is available to sign for the shipment, UPS will leave a note on the door and attempt to deliver two more times.

Canceling a Pre-Order or Backorder:

If you placed a Pre-Order or Backorder, you can cancel it before it ships by logging into the Boost Mobile app and tapping Settings → Device Setup → Cancel Shipment, or by calling Boost Customer Care at (833) 502-6678.