30-Day Money Back Guarantee

Not digging our vibe? We’re not afraid to speak our mind and you shouldn’t be, either. If you’re not enjoying our service during your first 30 days, no hard feelings! Just reach out to Boost Customer Care to initiate a refund.

To be eligible for a full refund, including taxes and fees:

• Create a new Boost Mobile account and activate one or more line(s)
• Transfer or "port" in your number from another carrier
• Enrolled in Autopay
• Request a refund with customer care within 30 days of account creation

Terms and conditions apply.

Note: Add-Ons bought within the first 30 days are also eligible for a full refund. However, any services purchased after the cancellation request won’t be refunded. Note: if you have Boost Protect, you’ll need to pay a prorated charge.

Shop online or visit a Boost Mobile store to get started.

Can I return a phone that I purchased?

Of course. Keep your box and make sure you phone is in like-new condition to be eligible for return.

Phones purchased online or over the phone can be returned for a full refund if return is initiated within 30 days of ship date. To initiate a return request, contact Boost Customer Care.

Phones purchased in a retail store can be returned in-store within 30 days of purchase.

Terms and conditions apply

What if I purchased my phone through Apple or Amazon?

Customers who purchase at Amazon, an Apple Retail store, or on Apple.com are still eligible for Boost Mobile’s 30-Day Money back guarantee. Separately, device purchases are subject to the return policies set by these retailers.

How does this work if I financed a phone?

If you initiate a return on a financed phone, you’re still eligible to get a refund for the monthly premium that you paid. Ensure that you initiate the device return within 30 days from the UPS ship date to avoid needing to pay the remaining balance of the financed phone on your next billing cycle.