Troubleshoot Your Device

Follow these steps first

1. Check your account online or in the Boost Mobile app to make sure your account is in good standing and not suspended for non-payment.
2. If you have a physical SIM card, remove and reinsert your SIM card.
3. In your phone's settings:
   1. Make sure your software is up to date.
   2. Make sure Airplane Mode is off.
   3. Make sure Do Not Disturb is off.
4. Turn your phone off and back on.

For Android Users - Make sure you’ve downloaded the Boost Config app to ensure your network settings are up to date.

Having Trouble Making or Receiving Calls?

Having Trouble Sending or Receiving Texts?

Having Trouble with your Mobile Data?

Need help setting up your voicemail or Wi-Fi calling? Or updating Carrier Settings? Start here to get your phone operating the way you want.