At Boost Mobile, your security isn’t just a box we check—it’s the real deal. We keep your account locked down using Multi-Factor Authentication (MFA) and Biometric Login. Whether it’s a one-time passcode or your face or fingerprint, your personal info stays protected behind layers that only YOU can unlock.

Multi-Factor Authentication

Log in with Multi-Factor Authentication

When you log into the app or your online account, we’ll send a one-time passcode straight to your phone via text. Multiple lines on your account? No sweat—you pick which number gets the code. Once you confirm it’s really you, you’ll finish logging in with your password.

Note: If it’s your first time logging into your account and your line isn’t activated yet, we’ll send the code to your email instead. After activation, you’ll get those one-time codes via text.

Prepare your account for Multi-Factor Authentication

Double-check that your name and address on file are accurate and make sure you can access the email linked to your account. If you notice something that isn't accurate on your account, contact Boost Customer Care at (833) 502-6678 and we'll help you get it updated.

What if I can't receive the text on my phone?

No worries — we’ve got a plan. Just contact Boost Mobile Customer Care at (833) 502-6678. Our trained agents will walk you through additional verification steps to get you back in business while keeping your account safe.

Biometric Login

Can I log in with facial recognition or my fingerprint?

You bet. You can skip the password and securely log in to the Boost Mobile App using your device's native facial recognition or fingerprint scanner.

How do I turn Biometric Login on or off?

You're always in control. You can manage your biometric preferences anytime right in the Boost Mobile app:

• Go to Settings → Security → Toggle Biometric Login On or Off.

What happens if my face or fingerprint isn't recognized?

No stress. If your biometrics aren't recognized after a few tries, you'll simply be prompted to enter your email or phone number and password to get in.

What happens to my biometric data?

It stays right on your device — period. Boost Mobile never sees or retains your face or fingerprint scans. Your device simply sends us a secure pass/fail signal to confirm it’s you.