Login Security

At Boost Mobile, your security isn’t just a box we check—it’s the real deal. That’s why we’ve got Multi-Factor Authentication (MFA) watching your back, adding extra defense beyond passwords. Even if someone gets their hands on your password, your personal info stays locked behind layers that only YOU can unlock.

Log in with Multi-Factor Authentication

When you log into the app or your online account, we’ll send a one-time passcode straight to your phone via text. Multiple lines on your account? No sweat—you pick which number gets the code. Once you confirm it’s really you, you’ll finish logging in with your password.

If it’s your first time logging into your account and your line isn’t activated yet, we’ll send the code to your email instead. So yeah, please make sure you’ve got access to the email linked to your account—it matters. After activation, you’ll get those one-time codes via text.

Prepare your account for Multi-Factor Authentication

Double-check that your name and address on file are accurate and make sure you can access the email linked to your account. If you notice something that isn't accurate on your account, contact Boost Customer Care at (833) 502-6678 and we'll help you get it updated.

What if I can't receive the text on my phone?

No worries—we’ve got a plan. Just contact Boost Mobile Customer Care at (833) 502-6678. Our trained agents will walk you through additional verification steps to get you back in business while keeping your account safe.