User Guide

Summit 5G Limited Warranty

What Does This Limited Warranty Cover?

Coosea USA Technologies Inc. (“Coosea”) as the Manufacturer warrants your Summit 5G device (“Product”) against defects in materials and workmanship if purchased from Boost Mobile authorized resellers or distributors and extends only to the original user of such Products under ordinary consumer use in accordance with the documentation and/or user manuals provided or made available with the Product.

How Long Does the Coverage Last?

If your Product was purchased from an authorized Boost Mobile reseller or distributor, or directly from Boost Mobile, your Product is warranted to be free of defects in materials and workmanship for one (1) year from the original date of purchase or 15 months if lost of proof of purchase (the “Warranty Period”). Products repaired or replaced under this Limited Warranty are covered for the balance of the original Warranty Period. Any upgrade to the original product will be covered only for the duration of the Warranty Period.

What will Coosea Do?

In the event your Product is defective and (i) the defect is covered by this warranty; and (ii) the defect arises during the Warranty Period; and (iii) you follow the instructions for returning the defective Product, then Coosea will, at its option and to the extent permitted by law, repair or replace your defective Product with a new or refurbished Product that is functionally equivalent to the Product being replaced. This limited warranty will continue to apply to any replacement Product that Coosea provides, but only for the remainder of the original Warranty Period applicable to you.

How Do You Get Warranty Service?

For specific instructions about how to obtain warranty service for your Product during the Warranty Period, please contact the Coosea customer service department at (866) 235-5988 (for warranty purposes only). Proof of purchase may be required to verify eligibility. You may be instructed to download or otherwise obtain and accept software updates. You are responsible for any applicable carrier service fees incurred while obtaining the required downloads. Complying with the warranty process, repair instructions, and accepting such software updates is required in order to receive
additional warranty support.

If the software update does not fix the problem, then you will need to deliver your defective Product in either its original packaging or in equally protective packaging to the address specified by the Coosea customer service department, at your own expense. Coosea will pay for shipping of the replacement Product to your location if all instructions regarding warranty services are followed; however, since Coosea will not be able to determine whether your Product is defective or otherwise covered by this Limited Warranty until inspection, you must agree to be charged an out of warranty fee if such inspection reveals your Product is not covered by this Limited Warranty. When a Manufacturer's product or part is replaced, any replacement item becomes the customer's property and the replaced or refunded item becomes the Manufacturer's property.

Before you deliver your defective Product for warranty service, it is your responsibility to back up any data, software or other information or materials you may have stored, preserved or loaded, remove all personal information, and disable all security features on such Product. COOSEA IS NOT RESPONSIBLE FOR ANY DAMAGE TO, OR THE LOSS OF ANY DATA, SOFTWARE OR OTHER INFORMATION OR MATERIALS THAT YOU MAY HAVE STORED, PRESERVED OR LOADED ON YOUR PRODUCT. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP, DOWNLOADING, AND REINSTALLING ANY AND ALL DATA, SOFTWARE, OR OTHER INFORMATION OR MATERIALS CONTAINED ON YOUR PRODUCT SUBMITTED FOR WARRANTY SERVICE.

What Does This Limited Warranty Not Cover?

You may only exercise this Limited Warranty from the United States. Coosea will not send repaired or replacement products to addresses outside the United States. If your Product is not covered by this Limited Warranty, Coosea may offer to provide out-of-warranty service to you at Coosea's then- current rates, which includes the cost to ship a refurbished unit to you that has the same or similar features. Do not open the Product or attempt to repair the Product yourself; such conduct may cause damage that is not covered by this Limited Warranty. This Limited Warranty does not cover the following:

(a) Defects or damage resulting from external causes, accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, or dampness (including contact with water, rain, or extreme humidity or perspiration), sand or dirt, neglect, or unusual physical, electrical or electromechanical stress;
(b) Scratches, dents, or other cosmetic damage, unless caused by Coosea;
(c) Ordinary wear and tear, including but not limited to diminishment of consumable parts such as batteries or protective coatings that are designed to diminish over time, unless such failure has occurred due to a defect in materials or workmanship;
(d) Defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Coosea;
(e) Defects or damage resulting from improper testing, operation, maintenance, installation, service, modification, or adjustment not furnished or performed by Coosea or its authorized service centers, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this Limited Warranty;
(f) Defects or damage resulting from viruses or other software problems introduced into the Product;
(g) Product purchased outside the United States;
(h) Use of the Product for commercial rental purposes;
(i) Shipping damage if you fail to pack and ship defective Product in the manner prescribed by Coosea or its authorized service centers;
(j) Product that has been altered in any manner so as to prevent Coosea from determining whether such Product is covered under the terms of this Limited Warranty is excluded from coverage. The forgoing shall include but not be limited to (i) serial numbers, date tags or other manufacturer coding that has been removed, altered or obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other evidence of tampering.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND COOSEA SPECIFICALLY DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IN THE
EVENT COOSEA CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES OR REMEDIES, THEN TO THE EXTENT PERMITTED BY LAW, ANY AND ALL SUCH WARRANTIES AND REMEDIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO THE REPLACEMENT OF YOUR PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, COOSEA IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER INDIRECT DAMAGES ARISING OUT OF, RELATING TO OR INCURRED IN CONNECTION WITH USE OF THE PRODUCT, WHETHER FOR BREACH OF WARRANTY OR BROUGHT UNDER ANY OTHER LEGAL THEORY. THIS LIMITATION AND WAIVER ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT COOSEA OR ANY OF ITS AFFILIATES, PARENT COMPANIES OR SUBSIDIARIES WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH CLAIM. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

UNDER NO CIRCUMSTANCES SHALL COOSEA’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR YOUR PRODUCT.

COOSEA RESERVES THE RIGHT TO REFUSE TO HONOR THIS LIMITED WARRANTY IF IT DETERMINES THAT ANY OF THE EXCEPTIONS DESCRIBED ABOVE HAVE CAUSED YOUR PRODUCT NOT TO HAVE PERFORMED PROPERLY.

THIS LIMITED WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO THE SERIAL NUMBER, HAS BEEN ALTERED OR REMOVED. THIS LIMITED WARRANTY SHALL ALSO BE VOID IF THE PRODUCT HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE IN THE UNITED STATES. TO THE EXTENT THAT THIS LIMITED WARRANTY IS INCONSISTENT WITH LOCAL LAW, THIS LIMITED WARRANTY SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW.

No Boost Mobile reseller, service center, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. This Limited Warranty is governed by and construed under the laws of the state in which you purchased this Product. Coosea or its successor in title is the warrantor under this Limited Warranty.

Warranty Contact Information

For warranty service only, please email [email protected].