I got an error while activating my Smartwatch. What do I do next?

Try these steps first:

Power your phone and smartwatch off and back on.
Make sure:
- Bluetooth is enabled on your phone and smartwatch
- You have a strong cellular or Wi-Fi signal
- You updated your phone and smartwatch to the latest software
- Your phone and smartwatch have enough storage
- Your watch is unpaired from a previous phone (if you brought your own watch)
Verify your Boost account login information is correct and associated with the primary account holder login credentials

If these steps don't fix the error, please contact Boost Customer Care at (833) 502-6678. Our experts will help you finish your activation!

Troubleshoot my watch error code

FAQ

Error Code: U001, U002, U003, U004, U005, U006, U007, U008, U009, U010

First, try the troubleshooting steps above. If this doesn't fix the error, please make note of your error code and contact Boost Customer Care.

FAQ

Error Code: P001, P002

Please make sure you are using the primary account holder's login credentials and verify they are correct. If this doesn't fix the error, please make note of your error code and contact Boost Customer Care.

FAQ

Error Code: S001, S002, S003, S004, S005

Please power your phone and smartwatch off and back on, make sure you have a strong cellular or Wi-Fi signal, and verify your phone and smartwatch have enough storage for eSIM download. If this doesn't fix the error, please make note of your error code and contact Boost Customer Care.

FAQ

Error Code: A001, A002, A003

Please make sure Bluetooth is enabled on both your phone and smartwatch and that their software is updated to the latest version. Verify your phone and smartwatch have enough storage for eSIM download. If this doesn't fix the error, please make note of your error code and contact Boost Customer Care.

FAQ

Error Code: N001, N002

There was a problem with your cellular network or signal. Please ensure you have a strong cellular or Wi-Fi connection and reattempt activation. If this doesn't fix the error, please make note of your error code and contact Boost Customer Care.

FAQ

Error Code: G001, W001, W002, W003, W004, W005, W006, C001, C002, C003, C004, C005, C006, C007, C008

Please make note of your error code and contact Boost Customer Care to help troubleshoot your activation error.