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Boost Mobile Renewed Devices Limited Warranty

BOOST MOBILE RENEWED DEVICES LIMITED WARRANTY

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

What is a Renewed Device: A renewed device is a device that may have been sourced from customer returns, unboxed devices, or overstock, and has been handled or used. As a result, it may have cosmetic signs of use and normal battery aging. Before sale, these devices are inspected, tested, and data wiped to ensure the devices work properly under normal consumer use. Other processes, such as buffing and polishing, are performed as needed.

What this Warranty Covers and How Long It Lasts: DISH Wireless L.L.C. (“Boost Mobile,” “we,” or “us”) warrants that your renewed device purchased from an authorized Boost Mobile selling location in the U.S. will be free from manufacturing defects under normal consumer use for 30 days. This warranty period begins on the original retail purchase date recorded on your receipt for in-store purchases, or on the ship date for orders shipped to you. A “manufacturing defect” means one or more of the following:

  • Electrical and Mechanical Issues: Any verifiable fault with the device’s internal electronic or mechanical parts (not caused by external damage).
  • Power and Battery Problems: The device fails to power on or has critical battery malfunctions that makes it unable to hold a charge (not due to normal battery aging, abuse, or misuse).
  • SIM Card Detection Issue: The device consistently cannot detect or read a valid Boost Mobile SIM card.
  • System Issue: The device frequently freezes, crashes, or restarts unexpectedly, preventing normal use.
  • Button Problems: The device’s integrated hardware buttons (e.g., power, volume, home button) are inoperable or unresponsive.
  • Connection Problems: The device is unable to connect to a cellular network (‘no service’) or the internet due to a device issue (not due to network outage, account settings, or poor coverage).
  • Other Manufacturing Issues: Any other verifiable issue that materially affects the device’s core functions (e.g. making calls, connecting to the internet, or running applications) to an extent consistent in nature and severity with the foregoing list.

BOOST MOBILE DOES NOT WARRANT THAT THE OPERATION OF A RENEWED DEVICE WILL BE ERROR-FREE OR UNINTERRUPTED. ANY CUSTOMER DAMAGE TO YOUR DEVICE VOIDS THIS LIMITED WARRANTY.

What this Warranty Does NOT Cover: This Limited Warranty only applies if you use your renewed device properly. It does not cover:

  • Consumable parts, like batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a manufacturing defect.
  • Cosmetic damage, like scratches or dents.
  • Damage resulting from viruses, malware, or other software problems introduced into the device after purchase.
  • Damage caused by normal wear and tear.
  • Shipping damage if you do not pack and ship your device for warranty service as we instruct.
  • Physical damage after purchase of the device, such as:
    ◦ cracked, shattered, or scratched screen or camera lens;
    ◦ damage from drops, like dents, bent frames, or scuffs;
    ◦ damage to charging ports, headphone jacks, or other ports;
    ◦ damage from exposure to liquid, moisture or dampness, regardless of the device’s original water-resistance rating;
    ◦ damage from extreme heat, cold, or other environmental conditions;
    ◦ issues arising from repairs by unauthorized servicers; and
    ◦ any other damage from accidents, abuse, misuse, abnormal use, abnormal conditions, neglect, sand or dirt, unusual physical, electrical, or electromechanical stress, or other external causes (including damage resulting from use in conjunction or connection with accessories not furnished by Boost Mobile).
  • Devices that have been altered in a way that prevents us from determining if the Limited Warranty applies, including:
    ◦ removed, changed, or erased serial numbers, date tags, or other codes; or
    ◦ broken seals or other evidence of tampering.

What Boost Mobile Will Do: If a defect covered by this Limited Warranty occurs with your renewed device during the 30-day warranty period, and you submit a claim and return the device as we instruct, we will, subject to your device being eligible for warranty, replace the device with a comparable renewed device at no charge. The replacement device color is not guaranteed, and the replacement device will be covered by this Limited Warranty for 30 days beginning on the date we ship it to you.

When we receive your returned device, we will check its eligibility for warranty coverage. If it is covered, we will send a replacement to the address you provided for warranty service. If it is not covered, we will return your device to you.

How to Make a Warranty Claim: Contact Boost Mobile at 1-855-975-9538. To obtain warranty service, you may need to provide your contact information (name, phone number, email address, and physical address), your device serial number, and a proof of purchase. You may also need to answer diagnostic questions. You must follow Boost Mobile’s instructions to obtain warranty service. If we determine that your device may be eligible for warranty service, we will send you prepaid waybills (shipping information) and provide packaging instructions to ship your device to us. Once you ship your device, you cannot cancel your warranty claim.

Before Shipping Your Device: Back up your data, remove all personal information, disable all security features (including passwords), and reset the device to factory settings. WE ARE NOT RESPONSIBLE FOR LOST DATA, SETTINGS, INFORMATION OR APPLICATIONS THAT YOU MAY HAVE STORED, PRESERVED, OR LOADED ON THE DEVICE. Keep your SIM card and all accessories (charger, case, memory card, etc.) as we cannot return them after the devices are shipped to us. When we replace your device, the replacement device becomes your property, and the replaced device becomes Boost Mobile’s property.

Important Information:

  • Replacement Address: We only ship replacements within the U.S.
  • Warranty Claim Updates: Contact us at 1-855-975-9538 for warranty claim updates.
  • Insurance Claim: If you have Boost Protect or Boost Protect with AppleCare Services on your renewed device and your renewed device is lost or stolen, you can file a claim at https://protect.likewize.com.

Limits on Boost Mobile’s Responsibility: THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF BOOST MOBILE’S RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING RENEWED DEVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOOST MOBILE LIMITS THE DURATION OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED REGARDING YOUR RENEWED DEVICE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOOST MOBILE IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER INDIRECT DAMAGES ARISING OUT OF, RELATING TO, OR INCURRED IN CONNECTION WITH ANY RENEWED DEVICE, WHETHER FOR BREACH OF WARRANTY OR BROUGHT UNDER ANY OTHER LEGAL THEORY. THIS LIMITATION ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT BOOST MOBILE OR ANY OF ITS AFFILIATES WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH CLAIM. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES WILL BOOST MOBILE’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR ANY RENEWED DEVICE.

General: No Boost Mobile reseller, service center, agent, employee, or any third party is authorized to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms will remain in full force and effect. For the governing law and dispute resolution provisions applicable to you and Boost Mobile, please refer to the Dispute Resolution section of the Boost Mobile Terms and Conditions available at https://help.boostmobile.com/docs/general-terms-conditions. As described in the terms, you are not required to participate in an initial informal dispute resolution process with Boost Mobile to resolve a dispute regarding your warranty claim. If you choose to do so, you must send your dispute resolution notice to: DISH Wireless L.L.C., Attn: Dispute Resolution, P.O. Box 9040, Littleton, Colorado 80120-9040. Boost Mobile (or its successor in title) is the warrantor under this Limited Warranty.

Updated about 4 hours ago