Trade-In Condition Assessment

Good Condition:

Definition: Normal wear and tear, slight scratches

Minor Damage:

Definition: Minor damages to display or non functional components determined to be beyond normal wear and tear

Major Damage:

Definition: Major physical or functional damage, liquid exposure or unable to power on

My trade-in is damaged, should I send it in?

Your trade-in needs to be in good working condition. If you have Boost Protect or Boost Protect with AppleCare Services on your phone, and your phone is damaged, we recommend filing a claim to avoid any fees. Note: once received, all trade-ins are final.

What if my trade-in has a Find My iPhone (FMiP) lock?

No problem! You can turn off your FMiP lock remotely.