Apple Trade-In Evaluation

How is my trade-in evaluated if I process my Infinite Access for iPhone upgrade through Apple?

At an Apple Store

1. A specialist evaluates your trade-in device at the store.
2. Your trade-in device will either be accepted OR you may be assessed a Trade-In Damage Fee based on the condition of the device. This fee will be charged to your Boost Mobile account on your next bill.

On apple.com

1. You will answer a few questions about the condition of your device to receive an estimated value and then send it to Apple using the trade-in kit provided.
2. Apple will then evaluate your device to verify its condition and any damage fees due will be charged on your Boost Mobile bill. There are 2 potential conditions:

• Successfully Processed: Your trade-in device was successfully processed and we’ll send you an email confirming these details.

or

• Successfully Processed with Trade-In Damage Fee: Your trade-in device was successfully processed but the device is damaged and your Boost Mobile account will be charged a damage fee. You will see this on your next bill as a “Trade-In Damage Fee”. We’ll send you an email and SMS confirming these details.

If you owe a damage fee because your device’s condition did not match the estimated value: You’ll receive an email that gives you the option to accept or cancel your trade-in based on the evaluation. If you cancel your Trade-In, Apple will send your device back to you and the remaining loan balance of your trade-in device will be charged to your Boost Mobile account and will appear on your next bill.

My trade-in is damaged, should I send it in?

If you have AppleCare+ with Theft and Loss or Boost Protect with AppleCare Services on your iPhone AND your phone is damaged, we recommend filing a claim or processing a repair before sending in your device. If you send in a damaged device, you will be charged a trade-in damage fee.

Do I need to do a Boost Mobile Infinite Access Upgrade or can I keep my current phone?

No pressure to upgrade after 12 months. If you’re still loving your phone, keep it. It’ll be all yours after 36 monthly payments.

Will AppleCare+ with Theft and Loss or Boost Protect with AppleCare Services automatically transfer to my new phone?

No, it will not. However, during checkout you'll have the opportunity to purchase AppleCare+ with Theft and Loss to protect your new phone. Note: If you had Boost Protect with AppleCare Services on your old device, it will be automatically removed when you activate your new iPhone on that line.

Please contact Boost Customer Care if you have any questions.