Now that you have your new phone in hand, it's time to officially complete the trade-in process. Follow the steps below to complete your trade and ensure that you continue receiving your trade-in credits.

Note: the Unlimited+ Plan is not available for purchase after 7/17/2024. Trade-Ins will continue to be accepted through 8/23/2024.

Trade-In Policy

Trade-In Process

Before you get started, activate your new device.

Step 1 Prepare your phone for shipment:

1. If you have an iPhone, turn off your phone's anti-theft lock. (Find My iPhone on Apple)
   1. From your iPhone, open Settings → [Your Name] → Find My → tap & turn off Find My.
2. Factory reset your phone.
   1. iPhone: open Settings → General → Transfer or Reset iPhone → tap Erase All Content and Settings. Enter your passcode if prompted → tap Erase iPhone to confirm.
   2. Android: Open the Settings → System → Reset Options. → tap on Erase All Data (factory reset).

Step 2: Ship your trade-in phone

1. Prepare for shipment
   1. Your new phone shipment comes with a box, bubble bag, and shipping label for each applicable trade-in. Put each trade-in inside its own bag and box, then seal them securely to avoid any damage during transit.
   2. Simply place your packaged trade-in(s) inside your mailbox for pick up or drop it off at the nearest USPS location. Please be aware that trade-in(s) cannot be shipped through Boost Mobile retailers.

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NOTE

We must receive your trade-in shipment within 30 days for you to receive your offer. Trade-ins are typically evaluated in 3-5 business days after being received. You will receive a trade-in confirmation after this process is complete. Completion of the steps listed above is necessary to qualify for a Phone Discount credit.

Disabling Find My iPhone Lock Remotely

What is a Find My iPhone lock?

The Find My iPhone lock prevents someone else from gaining access to your phone. If this lock is not removed from the phone it renders the phone unusable to anyone other than yourself. If you've already shipped in your trade-in phone or you don't have the phone in front of you, it’s ok! The steps below will help you disable the Find My iPhone lock remotely.

Removing Find My iPhone lock using iCloud.com

1. Sign into iCloud.com using your Apple ID and password
2. Tap on Find iPhone or Find My
3. Select All Devices
4. Choose the device you want to erase
5. Tap on Erase [device] to wipe all data
6. Once the device is erased, tap on Remove from Account
7. If prompted, enter your Apple ID password to confirm the action

Once you are finished, that’s it! Someone else will be able to activate the device. Your phone is ready for its next adventure.